Help - How to contact us - Frequently Asked Questions
Delivery/postage - Privacy policy - About NI - Ethical buying
(Click a link above to visit that help section)

Help
If you're having any general problems with ordering from newint.org/shop/nz, please see the list below for the appropriate contact person. Remember that you can phone your order through if you get stuck at any point.

You can also subscribe to the New Internationalist magazine via the isubscribe website at: www.isubscribe.co.nz/pub.cfm?id=109

How to contact us
Customer Service – (03) 386 3153
or e-mail Sarah or Catherine
Our customer service team will be happy to deal with your order enquiries between 9am and 3pm Monday to Friday.

Telephone orders – (03) 386 3153 – Credit and debit card orders can be made by phone between 9am and 3pm on weekdays. Please complete the Order Form BEFORE calling so you have all the necessary order details to hand.

Fax orders – (03) 386 3153 – Download the Order Form here and print and fill it in. Then you can fax it to the number above anytime day or night.

Mail orders – Click here to download an order form in Adobe Acrobat format, then print and complete the credit or debit card details, or send a cheque to:

New Internationalist
Freepost 649
PO Box 35 038
Christchurch 8640

Please be aware that delays may occur in the run-up to Christmas – help us to help you by placing your Christmas orders by 18th December (by 21st November for overseas orders).

Technical problems – Is there anything wrong with this shopping site? Are you getting errors that shouldn't be there? Please feel free to share these with Simon Loffler at help@newint.com.au and he'll promptly try and resolve any issues.

Unhappy with our service?
Our team in Christchurch aim to provide a fast, efficient and polite service to all our customers. If you are unhappy with any aspect of the service you have received, please e-mail Sarah or Catherine detailing the nature of your complaint and we will do our best to resolve the problem for you.

FAQs [Frequently Asked Questions]

Q: How do I navigate around the site and find a product?
A: Choose the product category from the menu on the left of your screen. Once you click one of these categories, a list will appear of all the products in that category. Now all you need to do is click the product you wish to read more about.

Q: How do I add a product to my basket?
A: Look out for the "ADD TO BASKET" buttons (see right)next to the product you'd like to order. Click on this button and the product will be added to your basket.

Q: How do I find a product from the paper catalogue?
A: If you are using a paper catalogue to select your products and want to use our on-line service to purchase, click the menu title from the on-line shop that best matches the product you are looking for.

Q: Is my newint.org/shop order secure?
A: All of your transactions at the NI Online Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the Internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with newint.org/shop.

Q: How can I leave comments about this website?
A: We welcome any comments, good and bad, to help us improve the site in the future. Please email any comments to: nishop.nz@newint.com.au . Try to be as specific as possible. Cheers, webmaster.

Delivery and postage
Delivery – Your goods should arrive within 10 days*. Please be aware that delays may occur in the run-up to Christmas – help us to help you by placing your Christmas orders by 18th December (by 21st November for overseas orders).

*We try to process orders within 1 or 2 days where possible.

Postage –
10% of the goods total
$6 minimum
$20 maximum

Overseas - Airmail delivery only. See chart here.

Guarantee: if you are in any way dissatisfied with the goods you receive simply return them within 14 days for a full refund.

Privacy policy

Information Collection and Use:
The current policy is under re-development at present. Please email Sarah if you have any questions in the meantime.